Frequently Asked Questions
Everything you need to know about your Broil King order and products.
What is the standard shipping time for Broil King grills?
Most orders are processed within 1-2 business days. Depending on your location within the US, delivery typically takes between 5 to 10 business days for large freight items like full-sized grills.
Does my Broil King grill come with a warranty?
Yes, Broil King offers a limited lifetime warranty on the cookbox and varying warranty periods for burners, cooking grids, and other components. Please refer to your specific model's manual for full details.
How can I track my delivery?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.
What is your return policy for accessories and parts?
Unused and unopened accessories or parts can be returned within 30 days of purchase. Please note that customers are responsible for return shipping costs unless the item arrived damaged.
Are Broil King grills manufactured in North America?
Yes, Broil King takes pride in manufacturing its high-quality gas grills in North American facilities located in Huntington, Indiana; Dickson, Tennessee; and Waterloo, Ontario.
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.