Returns & Refunds Policy

At Broil King US, we stand behind the quality of our grills and accessories. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.

1

Initiate Your Return

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Securely pack the unused product in its original box, ensuring all manuals, parts, and hardware are included to avoid restocking fees.

3

Ship to Service Center

Affix the provided shipping label or your own trackable shipping method to the package and drop it off at an authorized carrier location.

4

Receive Your Refund

Once our technicians inspect the returned grill or accessory, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing